Support
Stuck, curious, or something looks off? We read every message.
Contact us
Email hello@lunalink.ai — we usually reply within one business day. You can also start a conversation from the chat bubble inside the app; it reaches the same humans. Include your store's .myshopify.com domain if you can, and we'll look things up before replying.
Getting started
- Install Descriva from the Shopify App Store and choose a plan — Essentials for the storefront tools, Starter or above for AI writing and AI visibility checks.
- Onboarding takes your brand name and applies the recommended setup: your llms.txt and Bing fast indexing, on every plan.
- On an AI plan, run your first AI visibility check from the dashboard, then fix the gaps it finds from your product list.
Common questions
What does Descriva actually do?
Descriva shows whether AI assistants (ChatGPT, Perplexity, Claude and Gemini, on every AI plan) name your store when shoppers ask, then helps you close the gaps: product descriptions, titles and meta tags in your brand voice, alt text, FAQs and specs, structured data, llms.txt, blog posts, Theme check and a technical store audit. Every change waits for your approval.
Will Descriva change my store without asking?
No. Everything is review-before-publish — generated copy sits as a draft until you approve it, and History keeps what each change replaced. The only automatic writes are ones you switch on: drafting descriptions for newly created draft products, and any autopilot you explicitly set to publish live. Autopilot saves drafts by default.
How do the AI visibility checks work?
Descriva writes the questions a shopper would ask about your products and asks the AI assistants your plan includes, through their providers' APIs. You see which answers name your store, which name someone else, and the sources they cite. Answers vary from day to day, so treat a check as a sample, not a verdict. Checks use credits: 30 per product on Starter, and 80 on Pro and Done for you, which ask three questions per product. Every store gets one check free when it installs, on a product it picks, before choosing a plan.
Which plan do I need?
Essentials ($5 a month) covers the storefront tools that don't use AI, plus 3 AI fixes a month: llms.txt and robots rules, structured data, fast indexing, the theme check, visits from AI assistants and edit history. AI writing and ongoing AI visibility checks start on Starter ($39.99), which asks all four assistants and tracks 15 questions of your own; Pro ($99.99) asks three questions per product, checks daily or weekly, adds the autopilots and tracks 40; and on Done for you ($399) LunaLink does the work, five stores at a time. Pay yearly and get two months free, except on Done for you. Essentials, Starter and Pro start with a 7-day free trial, once per store, and every store gets one AI visibility check free when it installs.
How does billing work? Can I cancel any time?
All billing runs through Shopify's own billing system — Descriva never sees your payment details. You can upgrade, downgrade, or cancel from the Plan & billing page inside the app, and cancelling stops the next charge. If a charge ever looks wrong, email us and we'll make it right.
How do refunds and cancellation work?
Cancel any time from Plan & billing inside the app — the change takes effect at the end of your current billing cycle and you keep access until then. Billing runs through Shopify, so charges appear on your Shopify invoice, and refunds follow Shopify's app billing rules: we can refund a charge within 60 days of it being billed. If a charge looks wrong or the app didn't do what you expected, email us with your store domain — we'd rather refund than argue. Uninstalling the app also ends billing at the close of the current cycle.
What is Fast Indexing?
Fast Indexing tells search engines when your pages change, so they can re-crawl them sooner. The one-click connection covers Bing, Yandex, Naver and Seznam via IndexNow, and each new product is sent as it's added. Google finds your products through the sitemap Shopify keeps up to date, so there's no Google step.
Does Descriva access my customers' data?
No. Descriva works only with your product content and the settings you provide. It does not request access to customers, orders, or payment data — see the privacy policy for the full picture.
What happens to my data if I uninstall?
Your store's data is deleted from Descriva's systems within 48 hours of uninstalling, in line with Shopify's data protection requirements. If you reinstall within that window, your settings pick up where they left off.
Will this get my products recommended by ChatGPT?
No tool can promise that, and we won't. Descriva shows where you're missing and helps give assistants and Google clearer facts to work with: fuller product copy, structured data, llms.txt and answers to the questions shoppers ask. Whether a given assistant recommends you also depends on things outside your store, and Google re-crawls on its own schedule, typically days rather than hours.
Something broken?
If a page errors, a generation fails, or a number looks wrong, email us with what you were doing and roughly when. Failed AI generations refund their credits automatically, so you're never charged for a miss — but we still want to hear about it.