Support
Stuck, curious, or something looks off? We read every message.
Contact us
Email hello@lunalink.ai — we usually reply within one business day. You can also start a conversation from the chat bubble inside the app; it reaches the same humans. Include your store's .myshopify.com domain if you can, and we'll look things up before replying.
Getting started
- Install Descriva from the Shopify App Store. It opens inside your Shopify admin — nothing to configure first.
- The first run asks six shopper questions of your store's agent catalogue and shows the first finding with your own text quoted — about two minutes.
- On Visibility, work the findings: confirm the true fact, see your description with that sentence in it, publish it with one click, and verify.
Common questions
What does Descriva actually do?
Shopify now serves your catalogue to AI shopping agents. Descriva asks that catalogue real shopper questions, shows which product Shopify returned, and checks the answer against your own product text — every finding a quotation from your listing. You confirm the true fact, see your description with that one sentence in it, publish it with one click, and verify. The SEO toolbox (descriptions, SEO fields, collections, alt text, structured data, blog, Search Console) ships alongside, under Tools.
Will Descriva change my store without asking?
No. Everything is review-before-publish — generated copy sits as a draft until you approve it. The only automatic writes are ones you explicitly switch on, like auto-generating descriptions for newly imported products, and each of those is a toggle you control in Settings.
How does the store test work?
Six shopper questions — half translated from phrases people really search for, half probing an attribute your category divides on — are asked of the catalogue Shopify serves to AI agents. Each requirement in a question is judged against the product that came back: Met, Partly, Contradicted, or Not stated, with the words quoted. Silence is never turned into “no”, and a contradiction is not a defect if your description is accurate. You can also type a question of your own and run the same check.
What does the free assessment include?
One full test of your store: six shopper questions, the products Shopify returned, and your own text quoted as the evidence. Confirming facts, the updated description and up to three verifications are included, so you can complete one correction end to end. No card, once per store — it is meant to answer one question, whether your catalogue has this problem, not to be a plan. Paid plans (Starter $14.99, Pro $34.99 with a 7-day trial, Scale $99.99 per month) add 20, 60 and 200 store tests a month and the SEO toolbox. Annual billing gets two months free.
How does billing work? Can I cancel any time?
All billing runs through Shopify's own billing system — Descriva never sees your payment details. You can upgrade, downgrade, or cancel from the Plan & billing page inside the app, and cancelling stops the next charge. If a charge ever looks wrong, email us and we'll make it right.
How do refunds and cancellation work?
Cancel any time from Plan & billing inside the app — the change takes effect at the end of your current billing cycle and you keep access until then. Billing runs through Shopify, so charges appear on your Shopify invoice, and refunds follow Shopify's app billing rules: we can refund a charge within 60 days of it being billed. If a charge looks wrong or the app didn't do what you expected, email us with your store domain — we'd rather refund than argue. Uninstalling the app also ends billing at the close of the current cycle.
What is Fast Indexing, and do I need the Google step?
Fast Indexing pings search engines when your pages change so they re-crawl in hours instead of days. The one-click connection covers Bing, Yandex, Naver, and Seznam via IndexNow. The separate Google connection is optional and aimed at developers — Google's Indexing API is built for job and event pages and only sometimes accepts product URLs, so treat it as a bonus, not the main path.
Does Descriva access my customers' data?
No. Descriva works only with your product content and the settings you provide. It does not request access to customers, orders, or payment data — see the privacy policy for the full picture.
What happens to my data if I uninstall?
Your store's data is deleted from Descriva's systems within 48 hours of uninstalling, in line with Shopify's data protection requirements. If you reinstall within that window, your settings pick up where they left off.
Will this get my products recommended by ChatGPT?
No tool can promise that, and we won't. Descriva checks whether your product text can answer what a shopper asks — the source every AI assistant reads from — and proves a correction landed by asking the same question again. Whether a given assistant recommends you depends on things outside your listing. For the SEO tools, Google re-crawls on its own schedule, typically days rather than hours.
Something broken?
If a page errors, a generation fails, or a number looks wrong, email us with what you were doing and roughly when. Failed AI generations refund their credits automatically, so you're never charged for a miss — but we still want to hear about it.